Caller
Hello, is the clinic open this Saturday?
Floee, AI assistant
Hi, I’m Floee, the clinic’s AI assistant. Yes, Saturday 9 am to 1 pm. Shall I book you in?
Every call answered. In Malay, English, Mandarin or Tamil.
Floee is the AI voice for Malaysian businesses. It picks up your line day and night, books and takes payment on the call, and brings your team in when a person is needed. Choose from thousands of voices, male and female, with Malaysian accents.
Click Try Floee and talk to it now, out loud.
Built by Iceberg AI SolutionsPowered by 
Trusted by teams across Malaysia
Hear it answer before you sign up.
Ask Floee what your callers ask every day: opening hours, prices, a booking. The demo speaks English and Malay, and switches when you do.
From the first ring to the follow-up call.
Floee answers, gets the job done while the caller is on the line, and calls back when something is due.
Incoming call, 11.42 pmAnswered in Malay
It picks up when you can’t.
Forward your business number to Floee. It answers when the line is busy, after closing and on public holidays, in the caller’s language.
- Keep the number your customers know
- Male and female voices, with Malaysian accents
- Puts the caller through to your staff, with a summary
Booked: Sat, 10 amPayment link sentRef ADU-20418
It finishes the job on the call.
Floee books, takes the order or logs the complaint while the caller is still on the line, so nobody has to call back to finish it.
- Books and moves appointments in Google Calendar
- Sends the payment link on WhatsApp during the call
- Gives a reference number for every complaint
Reminder calls: of 24Promise to pay: Friday
It makes the calls, too.
Reminders, confirmations and polite payment collection, in Malay or English, inside the hours you set.
- Reminder calls the day before
- Payment collection that logs every promise to pay
- Calls back missed callers, and stops when asked
Calls and chats, in one thread.
A customer books by phone in the morning and asks a question on WhatsApp that night. Floee and your team see one conversation, whichever channel they use.
Phone callsWhatsAppInstagramFacebookTikTokTelegramEmailWebsite chat
Take over, hand back
Step into any call or chat with the whole history, then give it back to Floee.
See the outcome
Booked, paid or handed over: what every conversation ended in.
Fill the gaps
Questions Floee couldn’t answer, grouped, so you fix each one once.
Cap the spend
A monthly limit, so a busy month never becomes a surprise bill.
Booked by phone: scaling, Sat 10 amPaid: deposit link settledHanded to Aina, with the threadWhatsApp, 9.40 pm: “Ada parking OKU?”Floee speaks
It replies in the language the customer used, even when one message mixes them. Nobody has to pick a language first.
Customer, in Malay
Kedai buka pukul berapa hari Ahad?
Floee, in Malay
Hari Ahad kami buka 10 pagi hingga 6 petang. Nak saya tempah slot untuk anda?
Built to be trusted on the phone.
Floee speaks for your business, so it works from your facts and knows when to hand over.
It answers from your information.
Your prices, your hours, your rules. When something isn’t there, it says it will check, and adds the question to your list so you answer it once.
It brings in a person when it matters.
Upset callers, medical questions and anything sensitive go to your team with the whole conversation. In an emergency it tells the caller to ring 999.
Your data stays yours.
Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap. Each business’s data is kept apart from every other’s, and the console prints a PDPA package.
- 24/7
- live, including public holidays
- 8
- channels in one inbox
- 300+
- integrations
- 85+
- languages, led by Malay, English, Mandarin and Tamil
- 1000s
- of voices, male and female
A day at the counter.
From the first call of the morning to the booking someone makes at midnight. Example conversations.
- Phone call
Nak tukar appointment saya ke Khamis boleh?
Boleh. Khamis ada pukul 11 pagi. Saya tukar sekarang?
Moved to Thursday and updated in Google Calendar
- WhatsApp
Size 42 hitam ada? 明天可以拿吗?
Ada stock. 可以，明天中午以后。 Payment link dah hantar.
Sold from stock, payment link sent
InstagramDah tiga kali saya tanya benda sama!!
Saya faham, maaf sangat. Saya sambungkan anda kepada Aina dari pasukan kami sekarang.
Frustration noticed, handed to Aina
Website chatAda parking untuk OKU tak?
Saya belum ada jawapan untuk itu. Saya dah tanya pasukan kami, mereka akan balas di sini.
Added to your questions to answer
Website chatStill open for booking tomorrow morning?
Yes. 9.30 am is free. Booked under Mei Ling, and a reminder goes out at 8.
Booked while the shop was closed
- Outbound calls, next day
Hello?
Hi Puan Siti, ini Floee dari klinik. Nak sahkan temujanji esok pukul 10 pagi.
24 reminder calls, inside your calling hours
How Floee sets you up for success.
Three steps, with our team beside you for each one.
Hi, we’d like Floee for our clinic.
Tell us about your calls.
WhatsApp or call our team. Tell us what your callers ask, which channels you use and roughly how busy you get.
- Hours
- Prices
- Rules
- Voice
We set Floee up with you.
Our team loads your hours, prices and rules, picks a voice with you, tests every answer, and shows your staff the inbox.
Live on your number
Switch it on and watch it work.
Forward your number and turn on channels one at a time. We watch the first weeks with you and tune what needs it.
Questions people ask first.
Something else? Ask Floee itself, bottom right, or WhatsApp our team.
Is Floee a real person?
No. Floee is an AI agent that your business sets up with its own information. When a conversation needs a person, Floee passes it to your team with everything that was said.
Which languages does Floee understand?
Malay, English, Mandarin and Tamil first, including messages that mix them, and more than 85 languages for international callers. It replies in the language it was asked in.
Does Floee only have one voice?
No. Floee is the name of the assistant, not one voice. You choose the voice your callers hear from thousands, male or female, young or mature, including Malaysian accents. The cute character lives on our website, not on your calls.
Does it make up answers?
It answers only from the information you give it. If the answer is not there, it tells the customer it will check, and the question is listed for you to answer once. Anything it should not handle goes to a person.
Can I keep my own phone number?
Yes. Forward your business number to Floee, or show it as the caller ID on outbound calls. The call forwarding guide has the codes for Malaysian mobile networks.
Who sets it up?
Our team does, with you. You share your hours, services, prices and rules, we build and test Floee together, and you decide when each channel goes live.
When can I start?
Whenever you’re ready. Message our sales team on WhatsApp at +60 11-2854 2591, and our team will reach out, usually the same working day, and set Floee up with you.
How much does it cost?
Every plan is priced with each business, based on the channels you switch on and how many calls and chats you expect. Message our sales team on WhatsApp at +60 11-2854 2591 for a quote.
Where is my data stored?
Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap. Every organisation’s data is isolated from every other’s, and the console prints a PDPA package.
Which industries is it set up for?
There are 14 ready setups, from clinics and shops to councils and collections. Each is a tested starting point you adapt with your own facts, plus an owner’s view of everything Floee did.
Hear Floee pick up.
Ask it something your callers ask every day. Then try to catch it out.