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Floee for enterprise.
One AI voice on your hotline, then every chat channel, for organisations that take thousands of calls. Routing by branch and department, a reference number for every case, and the paperwork procurement and your DPO will ask for.
Trusted by teams across Malaysia
Who it’s for.
Any organisation with a busy hotline, many branches or a long call list.
Balance and claim enquiries, policy questions, payment reminders and collections.
Outage and billing calls at volume, with a reference number for every case.
Appointments across branches, follow-ups and reminder calls.
Store hours, orders and complaints for every outlet, from one number.
Admissions and student enquiries in every language your applicants use.
Hotlines, complaints and status checks that stay neutral and on the record.
What it handles.
- Answers your hotline and every chat channel, and gives a reference number for each case.
- Checks the status of a case by its reference, and shares only what the record says.
- Routes each conversation to the right branch, department, brand or team.
- Runs reminder, follow-up and collection calls at volume, inside the hours you set.
- Puts many branches, brands and agents in one console, or white-labels it for agencies.
- Hands anything sensitive to an officer, with the whole conversation.
Governance, written down.
The facts your procurement team and DPO need, in plain words. Read the privacy page.
Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap.
Only people you invite. Every request is checked against your organisation.
Storage, access, consent, retention, erasure and an activity log that cannot be edited, printed as one document.
A monthly spend cap. When it is reached, Floee stops spending and tells you.
How we start.
- Scope it with us
Tell us which lines and channels matter most, and what a good answer looks like for your customers.
- Start with one line
We set Floee up on one hotline or channel first and review the conversations with your team.
- Roll out
Add branches, departments and channels once your team is happy with how Floee answers.
Questions procurement asks.
More detail on the privacy page, or ask our team.
Does Floee only have one voice?
No. Floee is the name of the assistant, not one voice. You choose the voice your callers hear from thousands, male or female, young or mature, including Malaysian accents. The cute character lives on our website, not on your calls.
Can I keep my own phone number?
Yes. Forward your business number to Floee, or show it as the caller ID on outbound calls. The call forwarding guide has the codes for Malaysian mobile networks.
Who sets it up?
Our team does, with you. You share your hours, services, prices and rules, we build and test Floee together, and you decide when each channel goes live.
Where is my data stored?
Hosted in the Asia-Pacific region (Singapore); Malaysian hosting is on the roadmap. Every organisation’s data is isolated from every other’s, and the console prints a PDPA package.
Talk to our team.
Tell us about your lines, channels and volumes, and our team replies on WhatsApp.